Send money in seconds: with
is the new solution for mobile payments in real time. Send and receive money in under 10 seconds. Without detours, without waiting.
Your advantages
- Secure and fast: send and receive money in less than 10 seconds. Without detours through third-party apps or other platforms.
- Transparent: always keep track of incoming and outgoing transactions on your account in real time.
- Simple: from account to account, in and round the clock, even at weekends.
- No IBAN required: use Wero with your mobile phone number or email address.
1 If you are not yet using the Sparkasse’s online banking with Wero, you can activate it easily and conveniently here: Activate online banking.
How to activate in the
Step 1
Download or open it on your mobile device.
Step 2
Activate in the ‘Send money’ or ‘Use ’ section in just a few intuitive steps.
No yet
Download to use on your mobile device.
Super fast explanation: activating
Note: The procedure is shown as an example and may vary slightly depending on the mobile device or institution.
It’s super easy: send money with .
Note: The procedure is shown as an example and may vary slightly depending on the mobile device or institution.
Vision
That’s .
Sending and receiving money is faster and easier with . All services are linked directly to your current account in a wallet. This allows you to track payments in real time at your convenience, easily and securely with . This makes a real alternative to existing international payment methods.
Questions and answers
If your bank account is not displayed in your Wero profile, please restart App Sparkasse. If you still cannot see your account in your profile after reopening the app, please try again at a later date.
To link your profile to your bank account, please follow these steps:
- Open and select .
- Enter your mobile phone number and verify it with the SMS code sent to you.
- Select your bank account and authorise the use of in .
You can now send and request money with .
can only be linked to current accounts.
You can add another bank account in . If you have several bank accounts linked to your profile, you can select the account from which the payment is to be made when creating the payment request. Once a payment request has been created, it is no longer possible to change the recipient account. If you still want to change it, you must cancel the request and create a new one with the desired bank account.
No, it is not possible to link the same telephone number to different bank accounts.
Customers of most Sparkasse banks and many other banks in Germany can use . Sparkasse customers can find in . No additional app required. Customers under 18 should enquire directly with their local Sparkasse about whether they can use .
Your payments will be debited from your bank account immediately after validation. You will usually receive your payments in your bank account immediately after the payer has sent them to you. This process usually takes less than 10 seconds.
To confirm a transaction, you will be asked to authenticate yourself with your PIN code, fingerprint or facial recognition.
For your own security, do not share your PIN code with anyone else. Make sure that only you have access to your phone and lock your phone with a code, fingerprint or facial recognition.
If you notice a transaction that you did not initiate, please contact the service hotline immediately.
Tel.: 0711 2204095-3
If you are unable to pay after scanning a QR code, please follow these steps:
- Check whether the is up to date (please carry out an update if one is available).
- Close the completely on your device.
- Open the and try your payment again.
If you still have problems with the payment, please contact the service hotline.
Tel.: 0711 2204095-3
You can generate your QR code to receive money in just a few steps. Simply click on the QR code button in the ‘Request money’ section of the and then on ‘Show my QR code’.
If the recipient has not received your payment, please contact the service hotline.
Tel.: 0711 2204095-3
Yes, you can send a payment request to anyone who uses . The other person must be located in a country where is available in order to create a profile. In addition, your contact’s bank must offer as a payment solution.
A payment request is valid for 30 days. If your contact does not pay your payment request within 30 days, your payment request will be cancelled.
Once a payment has been confirmed, it is no longer possible to cancel it. If you would like a refund after a payment, please contact the person who received your payment.
You can find all your transactions in your profile (transaction overview). You can also view your successful transactions on your account statements.
You can cancel a pending payment request directly in the details of your payment request. If your payment request has already been paid, it is not possible to cancel it.
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